FAQs
We are on a journey with ethics and sustainability in fashion, which is one reason why we offer sustainable collections and pre-orders. Pre-orders reduce waste and overproduction that would otherwise end up in landfills. We hold all manufactures that we work with to our high standards of ethics, and they are screened prior to working.
What if I want to return or exchange my items?
We offer free returns up to 10 days after your item(s) are delivered, for store credit that will never expire. Please note, refunds cannot be given for returns.
Currently, we are only accepting returns in the form of store credit. If you are wanting to exchange your item(s) for a new size, please submit a return request by sending en email to the following address: info@unartdevivre.ca, and once we receive your item(s) we will issue you a store credit code that you can use for a new size! Please keep in mind that we can not promise that these products will be in stock by time that you receive your store credit; however we promise to always come out with amazing products.
Please note that all orders returned will be subject to a $5 restocking fee, which will be taken out of your store credit.
Your store credit will be emailed to the email address on file with us.
What if my items are listed as final sale?
For sanitary purposes all of our accessories are listed as final sale items and we can not accept returns or exchanges on these items.
Products found under the SALE tab on our website or any products purchased during a blowout sale (Holiday sales, Boxing day, etc.) are also final sale and can not be returned or exchanged, we apologize for any inconvenience this may cause.
When will my order be shipped?
We ship all orders, excluding pre-order item(s), from our Montreal warehouse within 24- 48 business hours of the order being placed (excluding Saturdays and Sundays). Shipments will typically arrive within 6-8 business days, for domestic orders, and longer for international orders, however, this is subject to change based on delays with the shipping carriers being used.
We can not issue refunds for shipping fees that are labeled “Next Day”, “2 Day”, etc. as this is a service offered through the shipping company and we can not guarantee delivery within these days on their behalf.
What if my items are on pre-order?
Some of our most popular products have had so much demand that we actually now have them on preorder for two reasons. 1: to reduce waste and overproduction, and 2: to prevent sellouts. As soon as you place an order, your products are made and immediately shipped. All of the products listed as pre-order will be marked in their description as a pre-order and will have their specific shipment timelines listed in the product description of the products.
Can I cancel or adjust my order after it is placed?
Unfortunately, order cancellations or changes after checking out are not able to be accepted due to our quick fulfillment process, including pre-order products. As soon as your order is received, the fulfillment process begins.
If you are looking to update your shipping address, please contact your local post office once your tracking information has been received, to have them forward the package to the correct address. We are, respectfully, not responsible for customer input errors and encourage all customers to double check their information before placing their order as the order can not be changed after it is placed, this includes editing quantities, changing sizes, adjusting addresses, adding promo codes, etc.
Will you be restocking?
We try to keep all of our items in stock, but as a growing small business sometimes our most popular items do sell out! We try to restock said items as soon as they come in. The best way to keep up with our restocks is through our socials - we always try to post restock announcements!
My order was marked as delivered, but I did not receive it.
Oh no, this is so strange and we apologize for the concern over your package. In this instance we cannot control the package once it leaves our warehouse...
Here are, also, some good next steps:
- Check the address on the tracking page to ensure it was sent to the right place
- Talk to your local post office
- Talk to your neighbors or concierge
I have an issue with my order, who can I contact?
We are strong believers in amazing customer service! Please contact our customer service team at info@unartdevivre.ca with your name and order number and we will get you taken care of, within 48 business hours.